RETURN POLICY: If you receive a product that is unsatisfactory or defective we will replace it or extend store credit. Please let us know within 15 days of purchase before shipping it back to us so we can give you a Return Materials Authorization Number (RMA#).  No returns will be honored without the RMA#.  Return shipping cost is the responsibility of the buyer however, if a replacement is sent the shipping for the replacement will be paid by us.  We will do whatever we can to make it right.

• 832-220-9250 Office
• 513-404-6594 Cell
• info@TXChiliBowl.com

SHIPPING POLICY: We normally ship USPS Priority Mail. We do whatever we can to keep the shipping cost as low as possible and your rates are based on carrier costs plus $1.00 for handling.

SHIPPING ERRORS: On the rare occasion of an error in shipping we first determine how the error was made. If we made the error we will replace the package and ship it expidited or refund your money, whichever you choose. If the error was on your part (i.e., incorrect shipping address, omitted apartment number, incorrect zip code, etc) we will not provide a refund; however, if you decide you'd like the package reshipped we can do so once additional shipping payment is made.

HOW TO CONTACT US: We invite your comments and questions. Please contact us:

• 832-220-9250 Office
• 513-404-6594 Cell
• info@TXChiliBowl.com

All emails and phone messages will be returned ASAP. If you have a need during a show,  please call our mobile number. Most of our products are handmade in Texas and therefore are unique and may vary in color, decal, size or shape. These facts may also effect production time or delivery time. We will do everything possible to exceed your expectations.

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